Saturday, January 5, 2008

Tech Support




As I am writing this, my friend Doug is on the phone with Customer Assistance for Xbox Live. Customer Assistance is a terrible name seeing as how you don't receive any real assistance whatsoever. You do, however, receive an hour of Barry Manilow hold music and a trial by fire lesson in understanding heavy Indian accents. I mean you can call customer service for something as American as Microsoft or Dell and still get a man you cant understand.

After spitting out his Operator ID number, faster than the guy at the end of car commercials, he will say: "My name is Victor, How may I help you?" How can a man with such a heavy Indian accent ever be named Victor? I don't see it. Had he moved from russia while an infant then adopted the accent of his peers in India? NO! He is lying and how can you expect help form a liar?

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